FAQ’s
Find answers to our most frequently asked questions for State Theatre New Jersey, including refund policies, restrooms, concessions information, and how to pick up your tickets.
What Is Your Refund Policy?
Once an order is placed, there are NO REFUNDS UNLESS THE SHOW IS POSTPONED, CANCELLED, OR OPTIONAL TICKET PROTECTION HAD BEEN PURCHASED at time of original ticket order. Ticket Protection claims are handled directly through the insurance agency, please do not contact STNJ Guest Services for claims. Learn more about Ticket Protection »
If State Theatre New Jersey postpones, reschedules, or cancels a show:
- The original ticket buyer who purchased a ticket directly through State Theatre will receive notification of the program change. They will have the option to:
- For rescheduled performances: Your current tickets will be valid for the new date. If you are unable to make the new date you can change your options within 30 days of notification of the date change.
- For cancelled performances: a credit for the total value of your tickets and fees will be applied to your State Theatre account for your use on future shows. You can change your options within 30 days of notification of the cancellation.
- Ticket holders may also choose from these other options within 30 days of notification of the performance change:
- Donate your tickets, the total ticket value will count toward member benefits and you can receive a tax deduction (ticket donations count towards membership);
- Exchange your tickets for a State Theatre New Jersey gift certificate;
- Receive a full refund for the value of the ticket and associated fees.
What Is Your Exchange Policy?
There are no ticket exchanges unless you fall within one of the following categories:
- President's Council members and above ($2,500+): For a $5 fee, ticket exchanges are permitted for State Theatre New Jersey-presented events no later than 72 hours prior to a performance (and during Guest Services operating hours). The original ticket purchaser must call the Membership Manager at 732-247-7200, ext. 594; Guest Services at 732-246-7469; or visit Guest Services to exchange tickets.
- The value of exchanged ticket monies must be redeemed within the same season which expires June 30. Exchange values can only be applied to tickets for State Theatre New Jersey-presented events and cannot be used for any other goods or services. All exchanges are subject to availability. Ticket sales for rental and special events are final sales and exchanges are not permitted. Tickets purchased through third parties cannot be exchanged.
- Broadway Series Season Ticket Holders: Ticket exchanges are permitted within the same show at least 24 hours in advance, subject to availability. The original season ticket purchaser must call the Season Ticket Concierge at 732-246-7469, ext. 555 or visit Guest Services to exchange tickets.
If you are unable to attend a show and have not purchased Ticket Protection, you can donate the value of your ticket(s) to State Theatre New Jersey as a tax-deductible contribution by 1pm the day prior to the performance date. Please note donated tickets only apply to State Theatre-presented events, rental and special events are excluded.
If you purchased optional Ticket Protection when you ordered your tickets you may have more options. Ticket Protection claims are handled directly through the insurance agency, please do not contact STNJ Guest Services for claims. Learn more about Ticket Protection »
Can I Upgrade My Seating At A Show?
Based upon availability, ticket upgrades are permitted up until curtain, and the patron must pay any difference in the cost of the upgraded ticket price plus a $9 upgrade fee.
Where Are Your Restrooms Located?
Two women’s rooms, one men’s room, and a gender-neutral family restroom are available on the main lobby level. A large, private multi-stall, gender-neutral restroom and two gender-neutral family restrooms are available on the balcony lobby level. Restrooms are also available for our Studio space and VIP Donor Lounge. All restrooms feature touchless technology and are fully accessible.
Do You Allow Us To Bring Our Own Food And / Or Drinks?
Although we do not allow outside food or drink, we do have a bar and concessions for your convenience.
Does My Child Need His / Her Own Ticket?
Yes, everyone attending a performance requires a ticket or a lap voucher.
State Theatre New Jersey reserves the right to remove anyone from the theater who causes a disturbance or disrupts other customers’ experiences. Content is at the artists’ discretion. Please refer to each event page for the ages we strongly recommend as appropriate for each performance. No one under the age of 18 is permitted in the theater without a parent or guardian and must be: 1) accompanied by a parent or guardian at all times while in any area of the theater, including restrooms and concessions. 2) seated directly adjacent to a parent or guardian. We offer lap vouchers for children 11 months and younger for select performances. Please visit the event page to see if a show offers a lap voucher.
What If I Forget My Ticket At Home?
Tickets can be reprinted free of charge when the purchaser on record is present and provides valid identification. The name on the ticket must match the ID provided.
Do You Have A Parking Lot?
State Theatre does not have its own parking area. There are a limited number of handicapped accessible spots located in front of the theater and metered street parking located around the theater. Additional handicap spots are located in the Civic Square Parking Deck. Please allow extra time for parking when attending a show. Visit the NBPA parking locator here.
Parking vouchers are available for purchase in advance of a show using this link directly through the New Brunswick Parking Authority. The parking decks, which are operated by the New Brunswick Parking Authority, are open 24 hours a day and within walking distance of State Theatre.
Can I Go Out Of The Venue To Smoke?
You are welcome to leave the venue at any time. However, you must have your ticket to reenter the venue.
Do You Have Booster Seats?
We do offer booster seats. Guest will be charged a $2 fee per booster. You are, however, welcome to bring your own booster seat. Booster seats are available at the Concierge Desk.
Where Is Will Call?
Will Call is located in the Guest Services lobby of the State Theatre. If you have chosen to pick up your tickets from Will Call, you will be able to do so an hour before the event with a form of ID in the Guest Services lobby.
Do You Have Hearing Devices For Those With Hearing Difficulties?
The newly renovated theater auditorium features a large-area Dual FM and Wi-Fi assistive listening system. This state-of-the-art digital audio system allows you the option of listening with a headset provided at our Concierge Desk before your show for free. We’ll ask for a driver’s license or credit card as a deposit for headset usage.
Where Is The Closest ATM?
There is a TD Bank ATM located across the street from the theater.
Can I Bring A Camera To The Performance?
Guests are prohibited from bringing cameras and recording devices (other than phones) to the performance. All audio/visual devices and photography, filming, recording, and taping are strictly prohibited.
When Do You Start Letting People In Before A Performance?
The theater lobby typically opens to the public one hour prior to the performance. Seating typically commences 30 minutes prior to the performance.
Do You Allow Late Seating?
Guests are encouraged to be on time, accounting for traffic and time to find parking. Typically performances start promptly at the time indicated on the ticket. Latecomers will be seated solely at the discretion of management in consultation with the show touring company. Video monitors are located throughout the theater lobby for latecomers to watch until the late seating hold has been lifted.
If The Weather Is Bad, Do You Cancel Performances?
In the case of inclement weather, refunds will be awarded only if the show is cancelled. If the performance is rescheduled, then the original tickets issued are valid for the new date. In the event that a show is cancelled, we will make every effort to inform all ticketed customers via phone and email as soon as we can. If a show is cancelled, a refund will be issued to the original payment type used to purchase the ticket. Cash payments will be refunded by State Theatre check to the buyer on record.
If a show has not been cancelled and you purchased optional Ticket Protection when you ordered your tickets, you may have more options. Ticket Protection claims are handled directly through the insurance agency, please do not contact STNJ Guest Services for claims. Learn more about Ticket Protection »
Is There A Place To Check My Coat Or Bag?
For convenience, a coat check is available on the first level at the Concierge Desk. A nominal fee of $3 per coat and $2 per bag will be charged. The coat check is cash only.
Is There An Elevator?
Yes, an elevator is located on the left as you enter our main lobby providing wheelchair access to all public areas of our theater, including: all lobbies, the orchestra and balcony levels of the main auditorium, our Studio space, all restrooms, and our VIP Donor Lounge.
Do You Have A Gift Shop Or Merchandise Available For Sale?
Yes, at times, a tour will bring artist-specific merchandise which will be sold in the main lobby. State Theatre branded merchandise is also available for online ordering 24/7 and for home delivery at our online store here.
How Do I Get On Your Mailing List?
Sign up online or call Guest Services at 732-246-7469.
You can also join our E-News and be among the first to learn about just-added events and special offers!
Do You Have Public WiFi Access?
State Theatre New Jersey provides free WiFi access for our guests. Select “State Guest” in your WiFi settings when you’re at the venue.
How Can I Rent The Theater?
Please email rentals@stnj.org for specific information.
Is It Wrong To Purchase Tickets Through A Ticket Scalper Or Ticket Broker?
State Theatre New Jersey strongly cautions against guests buying tickets from non-accredited ticket sources. Many guests who have purchased tickets from brokers or scalpers find themselves possessing counterfeit tickets at inflated prices. This is especially true on sold-out shows. A counterfeit ticket will not be accepted. We will not be able to offer any refunds or exchanges. We can only guarantee entry for tickets purchased from STNJ.org. Tickets for State Theatre performances are also occasionally offered on these approved sites: Goldstar, Groupon, TDF, and TodayTix.